This makes sense. Maybe, as a work around until a better solution is implemented, help requests could be done through another vector. Not everyone is going to have a forum/IRC account, but maybe have people submit an email address when they make send in their page. I could see implementing...
This should be handled by telling the guy that's going on, though. Leaving the request in the queue without letting him know why no one's answering him is not good.
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